Flight Facilities ships worldwide, dispatching from SOUND MERCH in Collingwood, VIC from Monday to Friday (excluding public holidays). Shipping costs are calculated at checkout, variable on weight and delivery address.
Delivery of stocked items within Australia can be expected within 3-5 days.
Delivery of stocked items to New Zealand can be expected within 5-7 days.
Delivery of stocked items to all other countries can be expected within 7-10 days.
Pre-orders for Vinyl/CD's are dispatched on the day that the album is released with expected delivery timeframes listed above.
Note: Orders containing both stocked item/s and pre-order item/s will be dispatched when the pre-order becomes available. Multiple items placed within a single order cannot be shipped separately. To receive separate deliveries, please place separate orders.
Returns for exchange/credit note/refund will be accepted for damaged items, incorrect shipments and incorrect sizing. Please note Returns for Change Of Mind are not accepted.
All Return Requests must be made within 14 days of receiving an order, with the original 5 digit invoice number provided. If your return request is approved, you will receive a Returns Authorisation and further directions on return shipping via email.
Return postage will be charged for all exchanges.
Refunds will be processed for the original order amount, excluding any postage costs, unless there was a processing error on our behalf.
Returned items must be new, unworn, and unwashed with all labels and packaging in place. Flight facilities and/or SOUND MERCH are not responsible for lost or damaged packages.
Please contact: orders@sound-merch.com.au
DISTRIBUTED BY:
SOUND MERCH
ABN: 27 141 058 951
68 Oxford Street, COLLINGWOOD, VIC, 3066, AUSTRALIA
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